SouthWest Cars

SouthWest Cars ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our minicab services.

We are a private hire vehicle operator licensed by Transport for London (TfL) and comply with UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.

This policy applies to all personal data we collect through our booking services, website, and customer interactions.

We use your personal data for the following purposes:

• Service Provision: To provide minicab services, process bookings, and arrange pickups
• Communication: To contact you regarding bookings, confirmations, and service updates
• Payment Processing: To process payments and issue receipts
• Safety and Security: To monitor journeys and ensure passenger and driver safety
• Legal Compliance: To comply with TfL licensing requirements and legal obligations
• Customer Service: To respond to inquiries and resolve complaints
• Lost Property: To reunite passengers with lost items

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our minicab service contract with you
• Legitimate Interest: For safety monitoring, fraud prevention, and service improvement
• Legal Obligation: To comply with TfL licensing requirements and transport regulations
• Vital Interest: To protect the safety and security of passengers and drivers
• Consent: Where you have given explicit consent for specific uses

We may share your personal data with:

• Transport for London (TfL): As required by private hire licensing regulations
• Payment Providers: To process payments securely
• Law Enforcement: When required by law or for public safety
• Insurance Companies: In case of incidents or claims
• Legal Advisors: When required for legal proceedings

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure payment processing systems
• Access controls and staff training
• Regular security assessments and updates
• Secure disposal of data when no longer needed

Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

We retain your personal data for the following periods:

• Booking Records: 7 years (for accounting and legal compliance)
• CCTV Footage: 30 days (unless required for legal proceedings)
• Call Recordings: 12 months (for quality and training purposes)
• Customer Data: 3 years after last service (unless longer retention required)
• Lost Property Records: 30 days after item return or disposal

After these periods, we securely delete or anonymize your personal data.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@southwestcars.com or 020 8946 5000.

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and improve user experience
• Ensure website security and functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Our vehicles are equipped with CCTV cameras for:

• Passenger and driver safety
• Incident investigation
• Fraud prevention
• Service quality monitoring

CCTV footage is stored securely for 30 days and may be shared with authorities if required for legal proceedings or public safety.

We primarily process your data within the UK and European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Your explicit consent

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

If we discover we have collected data from a child under 16, we will delete it immediately.

If you have concerns about how we handle your personal data, you can:

• Contact us at info@southwestcars.com or 020 8946 5000
• Submit a complaint to the Information Commissioner's Office (ICO)

ICO Contact Details:

Website: www.ico.org.uk
Phone: 0303 123 1113
Email: casework@ico.org.uk

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying notices in our vehicles

Continued use of our services after changes constitutes acceptance of the updated policy.

Data Protection Officer: SouthWest Cars

Address: 519B Garratt Ln, London SW18 4SW

Phone: 020 8946 5000

Email: info@southwestcars.com

TfL License: Private Hire Operator License